Feel heard. Feel better.
Every assessment and recommendation, and treatment we provide is done with your best interests in mind. We always consider your worries and goals on our quest to provide the highest quality care possible. We treat you how we would want to be treated.
Before you arrive
If you have time before you come to the office, please print out and fill in the New Patient Form and bring it with you on your first visit.
Each new patient appointment begins with a thorough exam and history so we can design a custom treatment plan
STEP 1
Consultation
On your first visit, you will be asked to arrive at our office about 15 minutes early.
Our Chiropractic Assistants will welcome you into our office and ask you to fill out brief forms, which will help us collect information about yourself and your condition.
Every appointment starts by listening. Dr. Richard Cronk, Dr. Sandra Jensen, Dr. Joshua West, or Dr. Sarah Shepherd will then go through a clinical history with you to determine the cause of your condition and if chiropractic care may be of benefit.
STEP 2
Examination
After a thorough consultation with one of our doctors, you will have a complete chiropractic examination. Your written consent will be obtained before this takes place.
The examination will include some or all of the following:
- Spinal palpation and observation
- Testing your range of motion, reflexes, muscle strength, and ability to move
- Other standard orthopedic, postural, neurologic, and physical examinations that we feel are necessary.
STEP 3
X-rays (if needed)
Our doctors are fully qualified to take and read x-rays via our in-office digital x-ray. Your history and examination will determine the need for x-rays and we will consider them on a case by case basis.
STEP 4
Report of Finding
Once all the information has been gathered and examinations have been performed, your chiropractor will sit down with you to give you a report of findings. This is where we discuss what we feel is the cause of your condition, how long we expect recovery to take, your treatment plan, and your prognosis.
STEP 5
Treatment
Usually, you will receive your first treatment on the initial visit. Your chiropractor will discuss with you the appropriate type of care for your individual need and anatomical make up. No matter what, we will use evidence-based health care and the most up-to-date information to treat your condition.
Treatments may include:
- Manual adjustments
- Instrument adjustments
- SpineMED Spinal Decompression
- Stretching and mobilization
- Low-level laser therapy
- Orthotics
- Soft tissue techniques
- Shockwave therapy
Frequently Asked Questions
Q. Are chiropractors covered by extended health benefits?
A. Most extended health benefit plans will provide at least a percentage of coverage for chiropractic treatment. Some treatments can also be covered by insurance claims.
At your appointment, our team will guide you through this process for your situation.
Q. Do you direct bill to extended insurance?
A. Yes, we can bill your insurance company directly for partial or full payment of treatment fees.
Q. Do you accept ICBC cases?
A. Yes. If you have been in a motor vehicle accident.
Q. Do I need a referral from my family doctor?
A. No, a referral from your family doctor is not needed. To enquire about booking an assessment, please call our office.
Q. What do I need to bring on my first visit?
A. Please bring your Care Card and, if applicable, your extended insurance information or claim number. Please consider wearing comfortable or flexible clothing.
Q. Is there parking available?
A. Yes, we have a dedicated parking lot with plenty of spots.
Q. What does an adjustment feel like?
A. The adjustment is a quick, shallow thrust over the restricted or locked spinal joint. The adjustment generally doesn't cause any discomfort and in fact, most patients will feel a reduction in tension almost immediately as the joint is released. Occasionally, soft tissue therapy combined with an adjustment causes mild discomfort that kind of feels like you did a hard workout. We always prioritize your comfort level and will modify your treatment to cater to your comfort level.
Q. What is the cracking sound and do I have to get cracked?
A. Some chiropractic adjustments cause a cracking sound. This happens because, when a joint is adjusted, there is a release of gas pressure which can cause a "pop". The purpose of an adjustment is to normalize the movement and alignment of the joint.
If we determine joint adjustments would benefit you, we will recommend it as part of your treatment plan. If you prefer, we can use other effective techniques (like mobilizations, instrument adjusting and/or stretching).
